top of page

Kloof Road Medical Centre:
Privacy Policy

​1. Introduction

Kloof Road Medical Centre (KRMC) is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) and relevant healthcare industry regulations, including the Health Professions Council of South Africa (HPCSA) and the Board of Healthcare Funders of South Africa (BHFO).

​

2. Information We Collect

We may collect the following personal information about you:

  • Contact information: Name, address, email address, phone number

  • Medical information: Health history, diagnosis, treatment plans, medication details

  • Financial information: Payment details, insurance information

  • Other information: Appointment details, correspondence

​

3. How We Collect Information

We collect information directly from you, such as through:

  • Website forms: When you submit forms on our website, such as online consultation requests or script requests

  • Appointments: During in-person or telephonic consultations

  • Correspondence: Through emails, letters, or other communication channels

​

4. How We Use Your Information

We use your personal information for the following purposes:

  • Providing medical services: To diagnose, treat, and manage your health conditions

  • Billing and insurance: To process payments, submit claims, and manage your account

  • Appointment scheduling: To schedule and manage your appointments

  • Communication: To contact you regarding your appointments, treatment, or other matters related to your healthcare

  • Research and quality improvement: To conduct research and improve the quality of our services

  • Compliance: To comply with legal and regulatory requirements

​​

5. Disclosure of Your Information

We may disclose your personal information to:

  • Healthcare providers: Other healthcare professionals involved in your treatment

  • Medical aid providers: To process claims and obtain reimbursement

  • Billing and payment processors: To process payments and manage your account

  • Legal and regulatory authorities: To comply with legal requirements or investigations

  • Business associates: Third-party service providers who assist us in our operations

​​

6. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.   

​​

7. Your Rights

You have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Object to the processing of your personal information

  • Request erasure of your personal information

  • Lodge a complaint with the Information Regulator

​​

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.   

 

9. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

​​

10. HPCSA and BHFO Compliance

KRMC is committed to complying with the ethical guidelines and regulations set forth by the HPCSA and BHFO. We adhere to the principles of patient confidentiality, informed consent, and professional conduct in all our interactions with patients.

 

By providing your personal information to KRMC, you consent to its collection, use, disclosure, and protection as described in this Privacy Policy.

​​

bottom of page